Wrike Support
We care about your Wrike experience. That’s why it’s so important to us to provide the best support to address any emerging issues and questions. Wrike Support is available in several packages depending on your needs, size, and budget.
Support Package | Freemium | Standard | Premium | Premium Support Plus |
Who | Free Wrike account | Paid and trial Wrike account | Paid Wrike account with purchased Premium Support | Paid Wrike account with purchased Premium Support Plus |
Channels | Web Form | Web Form | Web Form | Web Form |
Working Hours/Days | 24/5 | 24/5 | 24/7 | 24/7 |
First-Response Time for Tickets | N/A | 24 hours | 1 hour | 1 hour |
Support resources | Shared Support team | Shared Support team | Prioritized response across all channels | Designated support agent, reports on support cases |
Cost | Free | Included in your plan |
Wrike makes commercially reasonable efforts to provide equivalent of Standard Support for all trial customers by default. If you are interested to try benefits of Premium Support please contact Wrike representative for more information about Premium trial.
Premium Support benefits
Workspace live chat support is available 24 hours on business days for all paid users.
On-demand support availability via Web Form and callbacks on weekends.
Unlimited phone and screen-sharing support on weekdays. Calls are prioritized via a dedicated phone line.
Guaranteed 1-hour first response time, including weekends.
Can’t decide which Support package would work best for your team?
